We have taken the most commonly asked questions and made a helpful FAQ section to help you get the most out of your Living Fundraiser.
How does it work?
Living Fundraisers is modelled on the well-known chocolate drives. You can run a drive in the following ways (or combine them):
Take home method: Each fundraising participant takes home a carry bag/box. They then sell the items in the carry bag/box and return the money to the school/organisation. See more here.
Order form method: Each fundraising participant takes home an order form and collects orders and money. You then collate the orders, send to us, then distribute items back to your sellers. This method is generally not as successful as the take-home method, because people are more inclined to buy things that they can have immediately, rather than having to wait for their order to arrive. See more here.
Stall/display method: Living Fundraisers’ products make wonderful stall items and are popular for Mother’s Day and Father’s Day stalls and many other events, markets etc. As these events can often be unpredictable, it is best to order in small numbers, unless you have a number of events scheduled, or plan on sending left overs home with families. See more here.
NEW Customised Webshop: Each fundraising group can now have a personalised webstore to help sell their fundraising products far and wide. We set up a personalised webstore for your fundraiser, you distribute a unique code to your participants to share so shoppers can order and pay online. This option can be combined with other fundraising options to enable you to expand your fundraiser reach past that of your local community. See more here.
How can I track my order?
You can track the transit of your order after the date of dispatch by going to http://www.tollgroup.com/onetoll
In the “Track and Trace” section enter your invoice number in the “Enter tracking/consignment number” field and click “Track”.
Where can I find the returns policy?
Our returns policy can be found here
Are there any upfront costs?
No, for Take home and stall/display campaigners, Living Fundraisers will invoice you for your items. You will receive a 30-day invoice to give you enough time to sell your items. Order form campaigns are due on date of dispatch. You keep your share of profits at all times. Please note, organisations without an ABN and individual fundraisers will be required to pay a deposit at the time of ordering.
Is there a delivery fee?
Delivery is free for orders over 50 kits. For all other orders, a $20 shipping and handling fee will be applied.
Can we return unsold items?
Yes, in most cases. Returns are accepted up to the minimum order (10 carry bags/boxes). We are not able to accept returns on Bulbs or Snacks. See our full policy here.
Is there a minimum order?
Yes, we ask that you order a minimum of 10 carry bags/boxes and order in multiples of 5, i.e. 10, 15, 20, etc for take-home and stall/display fundraisers.
How much should we order?
Most organisations order one carry bag/box per family/member. Some organisations allow people to opt-out of the drive before it starts. This helps maximise participation and can save you time chasing people who didn’t want to be involved. See our Opt-in and Opt-out templates for suggested wording here.
When should we order?
Living Fundraisers dispatches three times a week:
- Orders received by 3pm on Mondays are dispatched on Wednesday
- Orders received by 3pm on Wednesdays are dispatched on Friday
- Orders received by 3pm on Fridays are dispatched on Monday
Please note that we dispatch by courier from Melbourne, so transit times will depend on your location. You are also able to track the transit of your items online.
We encourage you to book your drive in as early as possible. Please visit our Fundraising Season Planner to help you to decide when to run your fundraiser/s.
How do I order?
What support materials are provided for coordinators?
Lots! Living Fundraisers provides everything you need to run your drive.
We will send you:
- Tally sheet to record distribution of items and return of money
- Easy to follow instructions
- Templates to copy and paste to keep your group informed throughout the drive
- Tally sheet, instructions and return label for product returns
- Regular emails keeping you informed of the status of your order
- Each carry bag/box comes equipped with your chosen products, a product information sheet, money envelope and credit card slip. We will also send you some posters to promote your drive.
- Additional tools and information are also available on our downloads page and you may also want to follow us on Facebook – our page is full of useful info, resources and other fun stuff to help inspire your fundraising, cooking, gardening and craft activities with the kids.
What information is provided for sellers?
Each fundraiser carry bag/box includes the items for sale, full instructions and product information and an envelope to hold and return their money and credit card slips. You can view all our resources here.
Can I sample the products before ordering?
Yes. You can request a free sample of one of our products, or if you aren’t sure what product/s to choose for your drive, our Mega Sample Set is a great option. The Mega Sample Set contains a sampler of our complete product range (excluding bulbs). It’s ideal to take to committee meetings for people to experience the products first hand. Order Mega Sample Set.
How do I pay an invoice?
Our preferred method of payment is by Direct Deposit. All our invoices have direct deposit bank details on the bottom. Please use your invoice number as your reference number.
We can process credit cards over the phone, please contact us to make a credit card payment.
How do i process Credit Card slips?
Our new Customised Webshop option allows you to set up a web shop for your fundraiser, this will allow end purchasers to purchase and pay for their products online.
However, if you are running an Order Form drive and have credit card details written on forms we can process these over the phone, please contact us to process order form credit card payments.